According to the latest reports from the U.S. Dept. of Commerce, roughly $3.4 Billion of retail sales occurred online just last year alone. Consumers are becoming increasingly more comfortable with making their purchases online. Fortunately, the vast majority of these sales occur without any problems, but what happens when those shoes you purchased online do not show […]

Have you ever felt cheated by a company? It can happen to anyone. And although many companies focus on resolving customer problems, other companies ignore customer complaints. When this happens customers often feel helpless, thinking: “I’m just one person; how can I get the attention of this big corporation?”   Background: Enter the Better Business […]

The CFBP Platform The Consumer Financial Protection Bureau (CFPB) was created by the Dodd-Frank Act after the financial crisis to protect consumers from unfair lending and finance practices. Specifically, the Dodd-Frank Act required the CFPB to receive and resolve consumer complaints. The CFPB has recently launched their online dispute resolution platform where consumers can submit complaints […]