Professor Amy J. Schmitz was interviewed for a feature article, “Secrets of Getting What You Want When You Complain to Customer Service,” which appeared in both the print and online publication of Bottom Line Personal (https://bottomlineinc.com/money/household-expenses/secrets-getting-what-you-want-when-you-complain-customer-service). For her part, Professor Schmitz provided ideas and advice for consumers seeking to obtain remedies. She based these ideas on many years of researching consumer law and behavior. Professor Schmitz will teach a new Consumer Empowerment class in spring of 2019 that will be an interdisciplinary service-learning class in concert with the schools of law and social work!