CFPB Study on Well-Being

here is the press release —   “CFPB RELEASES FINANCIAL WELL-BEING REPORT WITH STATE-BY-STATE COMPARISIONS WASHINGTON, D.C. – The Consumer Financial Protection Bureau (Bureau) issued a report today with state-by-state comparisons of financial well-being scores. The scores are based on Bureau analysis of the Financial Industry Regulatory Authority Foundation’s 2018 National Financial Capability Study. The…

CFPB’s Latest News on the Complaints Database

This is a direct communication from the CFPB Press Releases– see CFPB’s website for more! “FOR IMMEDIATE RELEASE: September 18, 2019 MEDIA CONTACT: Office of Communications Tel: (202) 435-7170   CONSUMER FINANCIAL PROTECTION BUREAU TO ENHANCE CONSUMER COMPLAINT DATABASE WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) announced that it will continue the publication…

How to Complain…..

Check out my latest interview for some advice and tips on getting remedies for consumer issues!  The 3Ps and much more are available at How to Complain and Get Results at https://www.kiplinger.com/article/credit/T037-C000-S002-how-to-compain-and-get-results.html!

Uber’s No-Call Zone!

Uber has no allowance for one to call customer service, and the in-app responses appear to be bots or cut/paste from a list of ready answers that may or may not respond to the concern raised.  This is very concerning from a consumer protection perspective.  One may even be in a dangerous situation, or learn…

Consumer Complaints in Missouri

Often people forget that they can file consumer complaints with the state.  For example, in Missouri, consumers should let the state Attorney General’s Office know about unscrupulous businesses and individuals. They rely on consumers to act as partners in rooting out fraud and helping  bring criminals and scammers to justice. As it says on https://ago.mo.gov/civil-division/consumer/consumer-complaints: “The Consumer…

Consumer Tips in Bottom Line

Professor Amy J. Schmitz was interviewed for a feature article, “Secrets of Getting What You Want When You Complain to Customer Service,”  which appeared in both the print and online publication of Bottom Line Personal (https://bottomlineinc.com/money/household-expenses/secrets-getting-what-you-want-when-you-complain-customer-service).  For her part, Professor Schmitz provided ideas and advice for consumers seeking to obtain remedies. She based these ideas…