Veterans as Consumers
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Legislation to Curtail Robocalls!
Recently, I was interviewed by KOMU, local NBC affiliate, on Robocalls. In the full interview, I discussed new legislation — but that part did not end up in the broadcast. I nonetheless wanted to follow up and share the information. A bipartisan bill has been introduced and reintroduced in Congress to address the growing problem…
Consumer Complaints in Missouri
Often people forget that they can file consumer complaints with the state. For example, in Missouri, consumers should let the state Attorney General’s Office know about unscrupulous businesses and individuals. They rely on consumers to act as partners in rooting out fraud and helping bring criminals and scammers to justice. As it says on https://ago.mo.gov/civil-division/consumer/consumer-complaints: “The Consumer…
Consumer Tips in Bottom Line
Professor Amy J. Schmitz was interviewed for a feature article, “Secrets of Getting What You Want When You Complain to Customer Service,” which appeared in both the print and online publication of Bottom Line Personal (https://bottomlineinc.com/money/household-expenses/secrets-getting-what-you-want-when-you-complain-customer-service). For her part, Professor Schmitz provided ideas and advice for consumers seeking to obtain remedies. She based these ideas…
Chalk One Up For Consumers!
Chalk one up for consumers! The California Supreme Court unanimously held that interest rates may render a consumer loan unconscionable even in the absence of a statutory interest rate cap. http://www.courts.ca.gov/opinions/documents/S241434.PDF. The ruling has also been covered in the LA Times and the American Banker. This allows courts to take into account the facts and equities…
Consumer Complaints
The Washington Post recently interviewed Professor Amy J. Schmitz on her research related to consumer protection, and means for obtaining remedies. You can read the article in the Washington Post at https://www.washingtonpost.com/lifestyle/home/a-complaint-guide-for-unhappy-consumers/2018/06/18/39d7a536-6b5e-11e8-bea7-c8eb28bc52b1_story.html?utm_term=.555798b0c1f1.
Consumer Law Professors Join Forces to Protect the Complaints Database
Professor Amy J. Schmitz joined forces with other consumer law experts Prof. Pamela Foohey of Indiana University Maurer School of Law and Prof. Angela Littwin of University of Texas School of Law to serve as the primary drafters of a response to the Consumer Financial Protection Bureau (CFPB)’s request for information regarding the CFPB’s reporting…