Consumer Complaints in Missouri

Often people forget that they can file consumer complaints with the state.  For example, in Missouri, consumers should let the state Attorney General’s Office know about unscrupulous businesses and individuals. They rely on consumers to act as partners in rooting out fraud and helping  bring criminals and scammers to justice. As it says on https://ago.mo.gov/civil-division/consumer/consumer-complaints: “The Consumer…

Consumer Tips in Bottom Line

Professor Amy J. Schmitz was interviewed for a feature article, “Secrets of Getting What You Want When You Complain to Customer Service,”  which appeared in both the print and online publication of Bottom Line Personal (https://bottomlineinc.com/money/household-expenses/secrets-getting-what-you-want-when-you-complain-customer-service).  For her part, Professor Schmitz provided ideas and advice for consumers seeking to obtain remedies. She based these ideas…

Chalk One Up For Consumers!

Chalk one up for consumers! The California Supreme Court unanimously held that interest rates may render a consumer loan unconscionable even in the absence of a statutory interest rate cap. http://www.courts.ca.gov/opinions/documents/S241434.PDF. The ruling has also been covered in the LA Times and the American Banker.  This allows courts to take into account the facts and equities…