Consumer Complaints

The Washington Post recently interviewed Professor Amy J. Schmitz on her research related to consumer protection, and means for obtaining remedies.  You can read the article in the Washington Post at https://www.washingtonpost.com/lifestyle/home/a-complaint-guide-for-unhappy-consumers/2018/06/18/39d7a536-6b5e-11e8-bea7-c8eb28bc52b1_story.html?utm_term=.555798b0c1f1.

The Newhandshake: Online Dispute Resolution and the Future of Consumer Protection

We used to buy goods and services in person.  We’d introduce ourselves, look each other in the eye, and negotiate the terms of the transaction.  If we thought it was a good deal, we’d seal it with a handshake.  That handshake was more than a kind gesture – it signaled that if any problem arose,…